Hytte Care – Terms & Conditions of Business


1. Company Details


Hytte Care is a trading name of VoldB Holding AS, registered in Norway.

Organisation number: 926 816 667

Email: hi@hyttecare.com

Tel: +47 91 90 36 34


2. Scope of Services


Hytte Care provides cabin and concierge services in Hemsedal, including but not limited to:


  • Cabin checks and inspections (internal and/or external).
  • Cleaning and laundry coordination.
  • Key handover and guest management.
  • Grocery stocking, firewood delivery, and other concierge services.
  • Seasonal preparation and maintenance / maintenance coordination.
  • The scope of services is defined in each client’s chosen package or ad hoc agreement.


3. Request for Services


  • Requests for services should be sent via email to hi@hyttecare.com
  • We aim to respond to requests as soon as possible and within 24 hours.


4. Alcohol & Celebration Packages – Important Information


Hytte Care is not licensed to sell or supply alcohol. In accordance with Norwegian law (Alkoholloven), any alcoholic beverages included in a package must be:


  • Purchased directly by the client (either in-store or via online order).
  • Or purchased on the client’s behalf at cost, with full receipts provided.


We do not apply any markup on alcohol. Instead, we charge a separate delivery/service fee for sourcing, collecting, and placing items in the cabin.


Example:


  • Champagne (purchased at Vinmonopolet, at cost) – NOK [receipt price]
  • Delivery & cabin preparation (HytteCare service fee) – NOK [fixed fee]


This ensures we can still create a complete “celebration experience” with flowers, firewood, decorations, food, and drinks, while staying fully compliant with Norwegian regulations.


5. Prices and Payment


  • All prices are stated in Norwegian Kroner (NOK) and are subject to 25% MVA (where applicable).
  • Payment terms: Subscriptions and bundle packages are billed in advance unless otherwise agreed and payment within 14 days of receipt of invoice.
  • Payment for ad hoc bookings, guest and concierge services is to made in advance at the time of order confirmation.
  • Materials, third-party contractor costs, and extraordinary expenses are billed separately.


6. Cancellation, Amendments and Refunds


  • Ad hoc bookings: may be cancelled up to 48 hours in advance without charge.
  • Subscription services: changes or cancellations must be made with one month’s written notice.
  • Bundle services cannot be refunded and must be used within a 12-month period.
  • Hytte Care reserves the right to charge for work already carried out or costs incurred.


7. Subcontractors

Hytte Care may engage subcontractors (e.g. cleaners, tradespeople). Hytte Care remains the main point of contact for the client.


8. Access and Responsibility


  • The client must ensure that Hytte Care has appropriate access to the cabin (keys, codes, etc.).
  • Hytte Care is not responsible for delays or failure to provide services where access is not granted.
  • Any damage, issues, or emergencies discovered during checks will be reported to the client. Remedial work will only be arranged with the client’s consent, except in urgent cases where immediate action is required to prevent further damage.


9. Liability and Insurance


  • Hytte Care holds appropriate liability insurance for its services.
  • Hytte Care is not responsible for losses or damage caused by third-party contractors engaged on behalf of the client.
  • The client remains responsible for maintaining adequate insurance for their property.


10. Force Majeure

Hytte Care is not liable for delays or failure to perform services due to events outside its reasonable control, including extreme weather, natural disasters, or government restrictions.


11. Governing Law and Jurisdiction

These Terms & Conditions are governed by Norwegian law. Any disputes shall be resolved in the courts of Norway.